Original Grain - Reviews and experiences

The watches they sell at this store are nice, but I find they tend to be on the smaller side, eh? This can be quite frustrating, especially for guys who are looking for a regular-sized watch. I was disappointed to see that they only come with two links, which often isn't enough to get a proper fit. And to top it off, the lack of customer service makes it even harder to get extra links when you need them. It shouldn't be so hard for us to get the right size watch, ya know? I do really like the watch itself, but dealing with these issues kind of ruins the whole experience for me, eh.

Oh my gosh, this is my second watch from here, and I always get compliments on it! It's really cool because I love bourbon, and these watches have wood from bourbon barrels or something in them. But seriously, why do they have to make the watches so small? It's a pain to try and get more links for them, and then you have to wait forever for customer service to even get back to you about it. But other than that, I really love the watch and would recommend it to all my friends!

I bought a Limited Edition watch from this company back in late 2017. At first, I was really into the cool design and great craftsmanship, but now I've been having some issues with how it works. The day of the week display is stuck and won't move forward, and sometimes the date function gets all wonky too. On top of that, I need a new watchband that matches the original one. I tried going to a good jeweler for help, but they said I'd have to get the parts from the company that made the watch. I got in touch with them, but they told me they don't have the parts anymore. It's really frustrating and disappointing, especially since I spent a lot on this watch. I don't get why a company wouldn't have options for fixing their fancy products, and I'm wondering if there are any other ways to make things right.

So, I bought a watch and had a little trouble with it at first. But when I talked to someone about it, they didn't really help me much. I was pretty upset at first, but then the boss stepped in and took care of everything! Now I'm really happy and looking forward to buying more watches from them!

Original Grain really knows how to create beautiful and unique pieces. My husband and I love their products so much - he has a few watches, an iwatch band, and a ring, while I have one watch. We even gave watches to our sons, and they adore them too. The designs are just amazing, and we always get compliments on how detailed and special they are.

Even though we had a problem with one of the watches not being waterproof like it was supposed to be, the customer service from Original Grain was top-notch. We contacted them, sent some pictures of the issue, and they quickly offered us a refund or a new watch. They didn't have the exact same color available, but we found a replacement that my husband was really happy with.

In the end, we are super satisfied with Original Grain and will definitely keep coming back for more because of their fantastic craftsmanship and great customer service.

I just bought this really cool watch from the store and I'm so happy with it! The customer service was amazing - I needed some extra links for my watch and the staff helped me out right away. Ordering was easy, the staff was super friendly and helpful. The watch itself is awesome, the craftsmanship is top-notch and the design is like nothing I've seen before. I'll definitely be coming back to this store and would recommend it to anyone looking for a great watch.

I needed 2 more links for my watch, so I emailed customer service. I was happy that they replied quickly, within a few hours. They sent me an invoice for the links, and I paid online right away. The links arrived in a few days. I was impressed by how efficient and professional the customer service team was. Their watches are also unique and deserve appreciation.