Onsen - Reviews and experiences
Feb 2024-Mar 2024
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Reviews (3)
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Towels
Towels
I'm really disappointed with the towels I bought. After just a few months of using them, they already look so old and I need to get new ones. I have towels that are more than 20 years old and they're still in better shape than these new ones. It's obvious to me that those good reviews must be fake or written by staff because there's no way someone could honestly say these towels are good quality.
Misleading shipping
Misleading shipping
When I got my order, I couldn't believe it - only half was sent to me! And to top it off, I had to pay customs tax twice because they split it into two boxes without telling me. The towels were decent, but the customer service was terrible and they clearly didn't care about my experience. It was a major letdown, I felt like they didn't give a darn about my satisfaction as a customer.
Denim waffle towel complete sets
Denim waffle towel complete sets
I recently bought two sets of denim waffle towels from Onsen, eh. I was hoping to swap them for a different colour, but I've been trying to reach their customer service by email for two weeks now with no luck. I just wanted to ask if it was possible to exchange them for a different colour, even if the one I wanted was sold out. The fact that they haven't responded at all is really frustrating and disappointing, eh.
About Onsen
Onsen is a Canadian company that specializes in producing high-quality towels and robes. The company was founded with the goal of improving the basic products used in daily routines by implementing smarter and more functional designs. Influenced by Japanese roots, Onsen strives to create products that are luxurious, durable, and built to last. They use only Supima cotton in manufacturing their towels, which is known for its softness, strength, and better color retention. Onsen offers a variety of towel options, including bath towels, face towels, hand towels, bath sheets, wool dryer balls, and bath robes. Customers can purchase individual towels or sets that include a combination of different towel types. Additionally, Onsen provides a convenient return and exchange process for customers who need assistance with their purchases. For inquiries, complaints, or reviews about Onsen products and services, customers can contact their customer support team via email at support@onsentowel.com. Whether you have feedback on your experience with Onsen towels or suggestions for improvements, your input is valuable to help Onsen serve customers better. Read reviews on their website to learn more about the Onsen experience.
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Last update: November 29, 2024
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