NewArrivalDress - Reviews and experiences

I recently bought a prom dress online and gotta say, I'm super disappointed with the lack of communication and service. I kinda went all out on this dress 'cause I wanted to look bomb for prom, but now I'm feeling totally scammed. So, after I placed my order, I got a confirmation email saying I could ask any questions, but after a whole week passed, I heard nothing back from them. That's just not cool, especially 'cause prom is such a big deal and I spent a lot of money on this dress. My order is still stuck on 'processing' on their site since the day I bought it, which is hella frustrating and feels like they just took my money and dipped. I don't have time to get another dress now, and it's just so heartbreaking to think I might not have one on time for prom.