Naturehike

Naturehike reviews

10 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
50%
Would buy here again
Ordering
6.8
Service
6.4
Pricing
6.2
Delivery
6.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Bikepacking tent purchase

9.0

"The Opalus 3-person tent has finally come in and I'm so pumped to try it out on my next bike adventure. I've heard nothing but good thing..."

Critical

Tent purchase, slow delivery

4.0

"What a terrible experience! I ordered a tent from this company over a month ago and still haven't received it. Their customer service is just ..."

Most Voted

upgraded tent

6.0

"I just bought a fancy new tent and was so pumped when it showed up at my door. But when I finally got around to opening it up, I saw that one of th..."

Reviews (10)

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Tent purchase, slow delivery

R

1 reviews

4.0
Overall Rating
Would buy here again
No

What a terrible experience! I ordered a tent from this company over a month ago and still haven't received it. Their customer service is just terrible, taking forever to reply to my messages and not even solving my problems. I requested a refund, but it seems like they're purposely dragging their feet. There's no phone number to call, only an email where they take forever to get back to you. I definitely suggest avoiding this company if you want your order to arrive on time and without issues.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
2.0

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Trekking poles, inflatable sleeping mattresses, inflatable pillow, tents

A

2 reviews

6.0
Overall Rating
Would buy here again
No

The stuff from Naturehike looked nice at first, but honestly, they weren't that great. The hiking poles snapped while I was out on a hike, the air mattresses and pillow kept getting leaks, and the only things that held up were the tents. I was pretty bummed out by how quickly everything fell apart, especially for how much I paid. I won't be buying anything from Naturehike again.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

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Bikepacking tent purchase

P

16 reviews

9.0
Overall Rating
Would buy here again
Yes

The Opalus 3-person tent has finally come in and I'm so pumped to try it out on my next bike adventure. I've heard nothing but good things about this tent so I've got high expectations for how it'll do on the road. It's super light and easy to set up which is perfect for my trips outside. And there's plenty of room inside to keep my stuff and sleep comfortably. I'm excited to see how it handles different weather and terrain. I know this tent will be even better than I thought it would be and it'll definitely be a must-have in my camping gear lineup.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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VIK 1 tent purchase

M

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I just got myself the VIK 1 tent and I gotta say, it's been amazing. The quality of this tent is top-notch and setting it up is a breeze. I've taken it on a few camping trips already and it's kept me dry and cozy through all kinds of weather. The design is slick and practical, giving me plenty of room for myself and all my gear without being too big and bulky. I really like how they paid attention to all the little details, like the strong poles and waterproof material.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Inflatable mattress with missing bag

F

7 reviews

3.0
Overall Rating
Would buy here again
No

I bought an inflatable mattress online and boy was I disappointed with what I got. I specifically asked for one with a bag, but when it arrived, it was just the mattress – no bag in sight! I did my research, made sure the description said it came with a bag, because I could’ve easily found a cheaper one if I wanted it without. But guess what? The package came without the bag I was promised. I called customer service and they said there was a note about the bag not being included, but I swear I didn’t see that note when I ordered. What’s worse, on their website, they had a similar product with and without a bag, but the picture showed it with the bag. They denied any mistake and overcharged me by 40% for the wrong item. And to top it off, one of the products was broken when it arrived. It’s frustrating to think that even when you order directly from the original website, you can still get scammed.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
4.0

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Camping table and chairs

B

3 reviews

5.0
Overall Rating
Would buy here again
No

I ordered a camping table and two chairs from this company. The table arrived quickly, but the chairs never came. The website said shipping would only take 18 business days, but after a month, the chairs were still 'with the carrier in the country of departure.' I contacted Customer Service twice, but they weren't helpful or understanding. Camping season is almost done, and I'm still waiting for my chairs. It's been a letdown, and I won't be ordering from here again.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Tent delivery issue

V

7 reviews

6.5
Overall Rating
Would buy here again
Yes

I ordered a tent online and didn't hear anything for a whole week. I ended up having to reach out to them to get the tracking number and turns out it had already been delivered. I got in touch with customer service and they ended up sending it out again through a different company. Finally received my tent and it's perfect for my camping excursion!

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Camping gear purchase

H

18 reviews

7.0
Overall Rating
Would buy here again
Yes

I just bought a bunch of camping gear like tents, sleeping bags, stool, chairs, and a gas heater. I was super happy with how good the stuff was. But man, the delivery took forever - almost a month for each item!

Detailed Ratings

Order
10.0
Service
6.0
Price
8.0
Delivery
4.0

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Tent purchase

B

11 reviews

8.0
Overall Rating
Would buy here again
Yes

I picked up a tent from this site, eh, but it took so long to come, eh. I tried to follow it, but the tracking was useless, eh. I had to get in touch with customer service so many times, and they said they'd send another one if it didn't show up. After about 4 weeks, they told me the tent got sent back to them for some reason. But finally, after 13 weeks and 3 attempts, the tent finally arrived, eh! It's really cool, well-made, and looks awesome, eh. Big shoutout to the customer service team for not giving up, eh!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
6.0

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upgraded tent

K

6 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a fancy new tent and was so pumped when it showed up at my door. But when I finally got around to opening it up, I saw that one of the poles had a big crack in it. Man, I was pretty let down to see that it was messed up before I even got to take it for a spin. It got me thinking about the company's quality control, you know? All in all, I wasn't happy with what I got and wouldn't suggest it to anyone else.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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About Naturehike

Yes. Naturehike is an outdoor gear and equipment company that specializes in products for camping, hiking, and other outdoor activities. Founded in China, the company has grown since its inception to serve a global market, garnering attention for its high-quality products that often come at a more affordable price point compared to its competitors. Naturehike's product line includes tents, backpacks, sleeping bags, and a variety of outdoor accessories designed for adventurers seeking reliable gear without breaking the bank. The brand has gained recognition for balancing cost and quality, targeting both novice and experienced outdoor enthusiasts.

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Contact Information

🌐 naturehike.com

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Last update: November 29, 2024

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