Fast shipping, damaged markers April 13, 2024

I was pleasantly surprised by how quickly my order arrived, even with all the pandemic stuff going on. But I gotta say, I wasn't too happy with how it was packaged. The box was way too big for the markers and pens I bought, so they ended up bouncing around and getting damaged on the way. One of my copic markers even had a dried-out tip because the cap came off during transit, and another marker had a dirty rubber band around it, like someone had used it before. I had to clean it up and find a new cap before I could use it. I tried reaching out to customer service for help, but no one got back to me, even after a whole week. This whole experience has left me a bit cautious about shopping here online again.