Michaels Canada - Reviews and experiences

I liked how fast the order arrived but I won’t trust them with small, delicate stuff again. I first heard about this shop from a friend who swears by their stock, so I decided to try it out (and yeah, a little bit of peer pressure). Shipping was surprisingly quick — ordered at the start of January and the box showed up in a few days, even with all the pandemic nonsense going on. That was the pleasant surprise. The rest was meh. They used a huge box for a handful of markers and pens, so things just rattled around. One marker arrived uncapped and had dried out, another had a dirty rubber band around it (felt used?). I popped the cap back on another one and it came right back to life after a few hours, which was unexpected and nice, but it still wasn’t perfect. I tried contacting customer service about the ruined marker and haven’t heard a peep back — that’s the real kicker. So: good speed, sketchy packing, poor follow-up. I might shop there in person if I’m nearby, but I’d avoid ordering fragile items online from them.

I was pleasantly surprised by how quickly my order arrived, even with all the pandemic stuff going on. But I gotta say, I wasn't too happy with how it was packaged. The box was way too big for the markers and pens I bought, so they ended up bouncing around and getting damaged on the way. One of my copic markers even had a dried-out tip because the cap came off during transit, and another marker had a dirty rubber band around it, like someone had used it before. I had to clean it up and find a new cap before I could use it. I tried reaching out to customer service for help, but no one got back to me, even after a whole week. This whole experience has left me a bit cautious about shopping here online again.