loragal - Reviews and experiences

contacted customer support and requested refunds.
The whole interaction has been slow and awkward. I was told partial refunds would be issued, then told they couldn’t process two refunds at once, then told to wait without a clear timeline. It’s now been weeks with no money returned. I understand logistics can be messy, but there’s a difference between delays and a complete lack of clear processing times or follow-up. Also worrying: the product images looked too polished, and later it felt like those pictures weren’t of actual stock but of mockups. That matters, because I relied on them to judge fabric and fit, which you really can’t do from a generated image.
In daily life this has been annoying — I intended these items for simple use and gifting over the holidays, so now I have to restart the search for things that actually hold up. A couple of the pieces were so poorly made they ended up in the garbage; couldn’t even donate them. Emotionally, it’s draining to chase a refund while juggling work and family stuff. I’m still waiting on confirmation and the funds, and I’d advise others to treat the images and descriptions with caution and to document everything if you decide to order. Slightly disappointed, and a bit fed up, to be honest.

they gave me the wrong return address at first, then asked for a ton of photos of labels and packaging (yes, every angle), and the return shipping fees were steep enough to make me think twice. I almost gave up. What actually changed things was the moment I saw the refund hit my PayPal after I started pushing back and opening a dispute with my credit card company — that’s when I finally breathed out and felt satisfied. It wasn’t smooth, not by a long shot, but once they processed it everything was squared away and I could stop worrying. Would I buy again? Maybe, but only if the item’s review pics are solid and I’m prepared for a possible return headache. Useful in daily life? The pieces I kept are fine for casual days and errands, so they do get used. Not perfect, and service could be friendlier and clearer, but in the end the money came back and I was glad it did.

replies were polite but totally generic, so I sent a screenshot of the transaction. That wasn’t enough — they actually asked me for a full bank statement. That request felt wrong, invasive and frankly unnecessary, so I pushed back. After I complied (because I wanted the issue resolved), the tone changed to radio silence. I’ve had some online vendors take time but still ship; the strange thing here is not the wait, it’s the disappearing act after proof of payment. I don’t know if the product would’ve been fine if it showed up — it might have been — but the process has been poor. My ask is simple: send a tracking number or refund the $49.99 to the original card. That’s it.