Loft - Reviews and experiences

their customer service cost me time and stress, so I’m done. I ordered a few things after a move — needed some easy clothes and new sheets because my back’s been acting up and I wanted softer bedding — and I realized right away the shipping address didn’t update, only billing did. I called straight away and the rep, Jomel, kept saying there was a system glitch and he couldn’t cancel or change it. I asked to talk to a supervisor a few times and he kept brushing me off, putting me on hold, saying someone else was busy. At one point he said to wait until delivery and then claim I didn’t get it — which felt shady and obviously not a real solution. I tried the online chat too, but nobody ever joined. To be fair, after a lot of back-and-forth he said the cancellation request was sent, and I eventually got a notice, but it took way too long. Mildly annoyed, would try somewhere else next time.

I went to the mall and headed to the store. The workers there were super nice, especially Simone. She really helped me out when my online order got all mixed up. The other person couldn't do anything, but Simone had my back.

The clothes at this store are really great, they have so many different styles and sizes to choose from. But my experience with customer service was pretty terrible. I got the wrong stuff in my order and when I tried to get it sorted out, the staff were not helpful at all and wouldn't fix the mistake.