Loft - Reviews and experiences
Nov 2023-Apr 2024
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Reviews (6)
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Online order experience
Online order experience
CommunicationMy recent online order experience at this store was really disappointing. I placed my order back in late January and had a lot of issues along the way. One item got canceled right off the bat, so I was only left with two items in my order. I had to wait a full two months before hearing anything about it. I emailed customer service a week after I ordered, but it took them a frustrating 10 days to get back to me. And when they finally did, they didn't really give me any answers or solutions to my questions or concerns. This whole lack of communication and slow response has definitely made me think twice about shopping online with this store again, and it's also changed how I see their whole brand.
About Loft
Loft, originally known as Urban Loft, is a technology-driven real estate company based in Brazil. Established in 2018 by Mate Pencz and Florian Hagenbuch, Loft aims to simplify the process of buying, selling, and renting residential properties by leveraging technology to create a streamlined and efficient marketplace. The company operates by using a data-driven platform to provide accurate pricing, digital credit and financing solutions, and an extensive online listing of properties. Loft's business model also involves buying properties, renovating them, and then selling them, which aims to reduce the time and complexity involved in real estate transactions. Over the years, Loft has grown significantly, raising substantial funding from investors to expand its operations within the Latin American market.
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Last update: January 7, 2025
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