LifeSpan Europe - Reviews and experiences

solid, not too noisy, felt like a decent machine. Then about two months in I noticed a hot, kind of chemical smell and the motor getting warm. I reached out and basically got two messages saying “we’re looking into it” over the course of a couple weeks, then silence. Eventually they did send some replacement parts and a technician came out on July 10, 2025. Here’s the weird bit I actually liked: the tech didn’t pretend everything was fine — he ran it, smelled the burning, and told me straight up it’s the motor. The company, however, hadn’t sent a motor, thinking it might be the board or display, so nothing got fixed. The tech just inspected it, left with the parts he’d brought, and said there was nothing more he could do. They arranged a pickup afterwards but the person sent to collect it wouldn’t take it because it wasn’t on a pallet, so that fell apart too. I’ve emailed again and I’m waiting. So overall: delivery and customer service were poor, but the technician was honest and clear about the issue — that actually restored a bit of confidence that the problem was diagnosed correctly, even if the follow-through has been sloppy.