Knack Bags - Reviews and experiences

I went back to the store where I'm a regular and spilled coffee in my bag. I mentioned it while ordering and was so surprised to get a free nylon packing cube and a nice handwritten note. The great service and personal touch really impressed me.

I reached out to customer service not too long ago to figure out which bag would be best for me. The reps really knew their stuff and gave me two options they thought would be a good fit. They were upfront about what each bag could do, which made it easier for me to choose. I ended up making a purchase and I can't wait to get my hands on my new bag!

I just bought a backpack and, although I haven't checked out the quality yet, I gotta say, the customer service was top-notch. After I made the purchase, I noticed I messed up the shipping address. I got in touch with customer service right away, and they fixed it up quickly. Their efficiency and willingness to help really stood out to me and made me feel good about my purchase. Now I'm hoping the actual product matches the same level of care and attention when it shows up.

My first order gave me a bit of trouble, but thankfully Amanda from customer support helped me out. She was really helpful and patient in fixing my problem, and I was super thankful for that.

I was kinda bummed when I found out that the lavender limited edition ballistic backpack was all sold out. It was the perfect colour for me and I really had my heart set on it. But then, Rachel from customer service reached out and told me that one had been returned by a previous customer. She did me a solid by putting it back in stock so I could buy it. This level of customer service totally caught me off guard and I really appreciate it. I'm super happy with my purchase and will definitely be coming back to shop with this company. I'll make sure to tell all my friends about how awesome my experience was!