Kitsch - Reviews and experiences

I opened the package expecting a thermal curling iron and found a bottle of conditioner. Not ideal. I fumbled through the site, got frustrated, and thought here we go again — like with other retailers that shrug. Eden stuck with me, calm and persistent, and she reordered the right item. I'm 65, not great with tech, so that meant a lot. Still, packing should be better. Glad it worked out in the end. I'll shop here again, but please tighten order checks.

I started using their products last month. First order went sideways because a welcome discount wouldn’t apply to one item and checkout forced me to remove it first, which was annoying. I contacted customer service. Two reps felt curt and not apologetic. Then Eden stepped in, listened, showed empathy and sorted it out. Delivery itself was fine — arrived on time and the box was intact. The items I tested work well so far. Would like phone support though. Felt frustrated at first, but relieved in the end.

I first noticed Kitsch at a tiny gift shop near work and grabbed a few pieces to try. I told my colleague about them and she ordered too. For the most part everything has been solid. The big standout was when one of my orders came wrong — I reached out and they corrected it almost immediately, same-week turnaround, which genuinely surprised me. Packaging had a small dent once, but the product was fine. It's the sort of brand you can recommend without second thoughts. I still buy for myself and often get little gifts for family.