Kitsch - Reviews and experiences

I opened the package expecting a thermal curling iron and found a bottle of conditioner. Not ideal. I fumbled through the site, got frustrated, and thought here we go again — like with other retailers that shrug. Eden stuck with me, calm and persistent, and she reordered the right item. I'm 65, not great with tech, so that meant a lot. Still, packing should be better. Glad it worked out in the end. I'll shop here again, but please tighten order checks.

I was halfway through my coffee when a friend sent me the link and I ordered on impulse. Ended up placing the same order twice. I emailed to cancel one and within minutes Nieky replied, confirmed cancellation and said refund was on its way. It was a weekend too, so that quick turnaround and the clear communication really stood out. Delivery arrived on time, no fuss. I told a colleague about it afterwards. Glad it all worked out and I’ll order again soon.

I started using their products last month. First order went sideways because a welcome discount wouldn’t apply to one item and checkout forced me to remove it first, which was annoying. I contacted customer service. Two reps felt curt and not apologetic. Then Eden stepped in, listened, showed empathy and sorted it out. Delivery itself was fine — arrived on time and the box was intact. The items I tested work well so far. Would like phone support though. Felt frustrated at first, but relieved in the end.

I first noticed Kitsch at a tiny gift shop near work and grabbed a few pieces to try. I told my colleague about them and she ordered too. For the most part everything has been solid. The big standout was when one of my orders came wrong — I reached out and they corrected it almost immediately, same-week turnaround, which genuinely surprised me. Packaging had a small dent once, but the product was fine. It's the sort of brand you can recommend without second thoughts. I still buy for myself and often get little gifts for family.

Standing over my sink, dye spots on the counter, I didn't think another shampoo would help. I've tried a bunch of 'colour-care' lines, some were okay, some felt like a placebo. The argan oil shampoo and conditioner bars from Kitsch actually made my hair noticeably softer — like, less frizz, fewer flyaways, and for the first time I haven't felt the need for a keratin treatment. They rinse well, don't leave a weird residue, and the bars last longer than I expected. I did hit a hiccup with a subscription once, which was annoying, but customer service fixed it within half an hour. So yeah, happy it worked out, would recommend, with a small caveat about the subscription.

better hair mornings, softer-feeling skin, a minor upgrade that actually feels nice every night. When I'm getting ready for a date or just want to feel a little put together, slipping onto these feels tidy in a small way. Friends have even borrowed them and returned impressed (not that I trust them). Could they be more luxurious? Sure. But for the price and ease, I'm happy. A skeptical start turned into one of those small home wins. Repeat buy? Possible.