Hoka - Reviews and experiences

school runs, a few long walks with the dog, commuting and the usual errands. The delivery itself was fine: arrived on time, no damage to the box, everything as ordered. That part was actually surprisingly smooth. Trouble started when the Gaviota 5 I wore started to delaminate by late January. I filled out a warranty claim because it looked like a clear manufacturing issue and I asked for an exchange. The warranty process asked for a lot of photos (top, side, soles, tags) and I sent everything they wanted. After jumping through all those hoops they issued a refund instead of the exchange I asked for. At that point the old model wasn’t available in my size anymore and the Gaviota 6 was listed $40 higher. I called customer support hoping they’d make a small exception or at least explain, but the rep blamed me for “setting up the return wrong” and said I should’ve done a standard return since I was within a 60-day window. That made no sense to me — shoes were defective, warranty seemed right — and when I asked for a price adjustment so I could buy the new model at my original price they said no, and escalation didn’t help. So: delivery was fine, refund came through (fast, to be fair), but customer service handling and the lack of any reasonable fix left a bad taste. I work in customer service too, so I get policies, but flexibility matters. I still use the replacement pair I bought later, they’re comfortable, but the whole back-and-forth and the tone from support was disappointing. If you value straightforward, helpful customer care more than fast shipping, be aware.