GOG - Reviews and experiences

Halfway through setting things up, I realized I hadn’t needed to ask for help once. Started using it last week, and it just feels easy in the hands. The platform keeps the messy bits from becoming a circus, which is honestly pretty nice.

What bothered me most was how quickly the refund request was turned down. I bought the game Saturday specifically because GOG’s policy made it seem low-risk if it wasn’t for me. By Monday I knew it wasn’t, but no luck. I’ve had smoother returns with other stores, so I’ll probably shop elsewhere next time.

A week later, I’m still staring at a game I paid for and can’t use. The app itself is pretty rough, but the real problem is getting help from anyone. I sent a few refund requests within the stated 30-day window and only got automatic replies back. One person suggested downloading each file separately, which sounded promising at first, except the final file keeps failing verification every single time. So that didn’t fix much. It’s frustrating because I wasn’t asking for anything complicated, just a refund for something that doesn’t work. I’d honestly tell others to think twice before buying here.

By the time I reached out, I’d already spent a few days going in circles with the issue. Robinson and the team were honestly a relief. What stood out was how plainly they explained the next steps—no confusing jargon, no pressure. I started using their advice right away, and things finally felt manageable. Really glad I contacted them.