Gobi Heat - Overall Rating based on 2 reviews
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Heated clothing, exchange for larger size
I recently got some heated clothes from this company and had to exchange them for a bigger size. The folks in customer service were super helpful and made the exchange easy peasy. I was really impressed with how professional and dedicated they were to making sure I was happy. The heated clothes are top quality and I'm really happy with my buy. The shipping was also crazy fast, way faster than I expected. I'd totally suggest this company to anyone looking for heated clothes.
Electric blanket purchase for emergency situations
I bought an electric blanket recently for emergencies, but I didn't have the best experience with the company. The product was delayed and took longer to arrive than I thought. When it finally got here, it had a weird smell and didn't work properly - it kept turning off and couldn't reach the right temperatures. I tried to contact the company by phone and email, but communication was hard and frustrating. I ended up having to return the faulty blanket, start a credit card dispute, and wait longer than expected for a refund. A month later, I got another blanket from Gobi Heat, and they said it was part of an agreement, which just added to the confusion and frustration. The whole thing left me feeling let down and unhappy with the customer service from the company.
