Fugoo Reviews
Reviews (8)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Overpriced and poor customer service
So, I just bought something from this company and let me tell you, I was totally let down with what I got and how they treated me. The thing I bought was way too expensive and the quality was just not up to par. And don't even get me started on the customer service - it was hands down the worst I've ever had. They had no respect for me as a customer and it was obvious they didn't care about providing good products or service. Long story short, I won't be buying from them again.
Speaker order
I recently bought a speaker from this company, but I haven't got it yet. Their customer service has not been great, as I had to contact them multiple times to check on my order. The tracking info just tells me to download an app that doesn't really help me track my delivery. Even after sending three emails asking where my speaker is, I only got unhelpful responses asking if I got it already. I'm not happy with the whole thing and thinking about returning the speaker when it finally arrives.
Sound quality speaker
The sound quality of the speaker is really good, eh? It delivers clear and crisp audio that fills the room with rich tones and deep bass. But let me tell you, my overall customer service experience was not great. It took the customer support team a whole week to reply to my email, and when they finally did, they weren't really helpful and didn't give me any solutions to my problem. And when I asked to speak to a supervisor, they just ignored me completely. It left me feeling frustrated and like they weren't listening at all. Honestly, I wouldn't recommend buying this product. The company's lack of respect for customers is disappointing and could really damage their reputation, eh.
SSD hard drive
I bought an SSD hard drive from this company and had trouble formatting it on my Mac. Even though I gave my order number and product info, the customer service folks asked for pics and vids, which is tough for me because I'm an ex-electrical engineer who's visually impaired. It's been a real hassle and disappointment, making me think their customer service is lacking or they're stalling refunds to make interest off our money. It's not the first time I've had issues with them, and I'm thinking of reaching out to trading standards. I'd suggest avoiding buying from them to steer clear of similar problems that give online businesses a bad name.
Speaker malfunction after a year
My speaker crapped out on me after only a year, even though the ads promised it was tough and waterproof. I tried contacting customer service, but got no response. The chatbot on the website was useless, telling me they don't repair or recycle busted speakers. It's pretty disappointing how little they care about helping customers or being eco-friendly. Fugoo is all about throwing things away, and that's just not my jam.
Portable waterproof speaker
This portable waterproof speaker is definitely the best purchase I've ever made for my travels, eh! It's not only resistant to water and sand, but the sound quality is amazing, eh. I can take it to the beach, pool, or even on a hike without being worried about it getting ruined, eh. The battery life is also really good, lasting me through long days of listening to music without having to constantly recharge it, eh. I really suggest this speaker to anyone who enjoys outdoor adventures and wants a tough, good quality sound system.
Faulty Product Return
I recently bought something that turned out to be a dud and I had to take it back. But the real headache started when I found out a month later that I still hadn't gotten my money back. I tried reaching out to the company but it was like talking to a brick wall - no reply, no recognition of my problem. It's almost like they couldn't care less about their customers.
Recent speaker purchase
I recently got myself a new speaker from this company, and I gotta say, the whole experience was not great. The speaker itself was okay, but the customer service was seriously lacking. When I got the speaker and tried to turn it on after fully charging it, it just wouldn't work. So I gave their support line a call, only to be told to contact them through email or chat. My emails didn't get a response, and the chat was all automated, not really helping me out. It was pretty disappointing to receive such impersonal and ineffective customer service, especially considering I've been a loyal customer for five years buying multiple products from them.
Review with most votes