FishUSA - Reviews and experiences

I ordered a fishing rod online, but then had to cancel my order. Even though I cancelled, they still shipped it to me. I tried reaching out to customer service but didn't get a response. Now I'm stuck with a rod I didn't want and got charged for it.

I ordered fishing lures about two weeks back, but haven't got them yet. When I called to cancel, they said they were shipping them out that day. They charged my credit card right away, even though the lures weren't actually in stock. This isn't the first time this has happened with this company, and they wouldn't let me cancel because the order had already been sent. I definitely won't be ordering from them again.

I bought an umbrella net from this company not too long ago and I had some trouble figuring out how to use it. I contacted Customer Service and they were so helpful and quick to respond. Even after trying my best, I still couldn't get it right. I asked about returning it and they made the whole process easy and hassle-free. The staff really went out of their way to help me, which I really appreciated. I was seriously impressed by their excellent customer service and I'll definitely be purchasing from them again in the future, just maybe a different item next time.