Femail Creations - Reviews and experiences

So I ordered a last-minute Christmas gift from this company and I was pretty happy with how it all turned out. I had never heard of them before, but I found a cool gift for my niece and her partner. The prices were decent and the delivery came quickly. But I was bummed to see that one item, a delicate velvet travel jewelry case, was missing from my order. I didn't contact the company right away, but they sent me a survey later on asking about my order, so I let them know about the missing item. Unfortunately, they didn't acknowledge the problem or say sorry for the mix-up, which was disappointing. I think it's important for companies to listen to customer feedback and concerns, and I feel like Femail Creations could do better with their customer service by addressing issues like this right away.