EZContacts - Reviews and experiences

they upgraded to next-day air even though I paid for two-day, and customer service was straightforward and helpful, apologetic even. Glad they turned it around, still a bit wary though.

don’t expect the glasses in a few days. I heard about them from a coworker and figured I’d give it a shot — that was the first time I saw their site. They promised shipping in 3–4 days. After four days the order still showed as processing. I called and was told the frames were out of stock. That was frustrating because the site let me order anyway. A few days later I called again and someone said they’d be in the next day. Fine, looked promising. Then more waiting. Later I was told it would take two weeks and that the manufacturer had no stock, and apparently nobody there tracks inventory precisely. I cancelled and ordered from another retailer; same style, cheaper by about $100 and they even threw in a second pair. So yes, I did end up saving money and getting them sooner. The staff I spoke with weren’t rude, but they couldn’t actually fix the problem — they just passed along manufacturer delays. Bottom line: the ordering date is misleading and the site lets you buy items they don’t have. If you need glasses fast, look elsewhere. I felt annoyed but not furious — mostly just disappointed.