Evapolar - Reviews and experiences

I recently bought a portable air cooler that's pretty good at cooling a small area, but it's a bit loud. It's not as efficient as I had hoped, but it gets the job done. On the downside, the customer service I got from the company was really disappointing. I contacted them about a leak in the machine, but their response was not helpful at all. They suggested a quick fix of putting a coin under the machine to stop the gap, which I thought was not right for a new product. When I told them I was concerned about getting a defective machine, they stopped replying. I sent several emails over weeks, but got no response. It's not fair for a company to treat their customers like this. I feel like they're not focused on making their customers happy, which is a big problem.