ErinCondren - Reviews and experiences

I had a really disappointing experience with customer service. I booked two phone calls for help, but no one actually called me. So I tried to use the chat feature today, but that was also a waste of time. I wanted to order through a representative because I had a credit, but they told me to do it online instead. I was frustrated by the lack of personalized help and it was a waste of my time. I even asked to talk to a supervisor, but they didn't give me any contact info. Overall, the customer service was really bad and I won't be ordering from them again. Franklin Planner has always given me great customer service, and I wish I had stuck with them instead of trying something new.

So, you know, I've bought stuff from this place like 5 or 6 times, and, like, almost every time something's gone wrong. Who's even checking these orders before they ship them out, you know? And when I reach out to customer service, they're nice and all, but all they do is offer to send a replacement that'll take forever to arrive. Like, come on? It's not my fault you messed up, why should I have to wait even longer for the right thing? They say sorry and all, but it's like, are they really sorry or just saying it? I used to think this brand was awesome, but now, I'm like, AVOID them at all costs!

I recently got some new journaling pens from this company, eh? A couple of them were busted, unfortunately. When I reached out to customer service about it, they gave me a disappointing reply of, "Sorry, we can't help." Still, I decided to give them another shot and made some more purchases, all without any issues. But then I found out they had a rewards program, so I signed up and asked about getting points for my earlier purchases. And once again, they said, "Sorry, can't help." Their lack of flexibility and poor customer service has really got me feeling frustrated and not too happy, you know what I mean?