Dubarry of Ireland - Reviews and experiences

Pretty happy in the end, even though I was wary at first. I spotted the boots online and told my husband to grab a bigger size — seemed sensible. After a few weeks they felt too roomy, I was annoyed, but customer service (Danielle) sent insoles and thick socks for free, which actually fixed it. Small hiccup, but sorted.

I was midway through trying them on when I realised one pair sat fine and the other were loose, same size. Sent an email and Noel in Sales picked it up, handled it calmly and actually sorted it out. Good to have someone like that. Wish outlets flagged fit differences more, but glad it got resolved, mildly annoying though.

I noticed a button gone on a jacket I wear all the time. Not thrilled. I emailed support and they sent a replacement really fast and without charging me. It was handled by Amber, who kept me updated. Simple, practical, exactly what I needed. Makes the jacket usable again and I’m relieved. Small thing, but it mattered.

I was just expecting a boring 'no, can't help' email. Instead Amber answered within minutes saying they'd send a zip pull for my wife's old gilet — and for free. That stopped me in my tracks. Then another message came asking what colour I wanted. No postage, no forms, nothing. It's the sort of small, thoughtful thing that shows someone actually cares. I laughed to my wife and told her to hang onto that jacket forever. Really, customer service like this feels rare now. If you're hesitating to ask for a part, do it. Be friendly, mention the problem, and maybe you'll get an Amber. I didn't expect to write a review, but I felt I should — small gestures like that matter, and it's nice to praise it when it's right.