Dubarry of Ireland - Reviews and experiences

I noticed a button gone on a jacket I wear all the time. Not thrilled. I emailed support and they sent a replacement really fast and without charging me. It was handled by Amber, who kept me updated. Simple, practical, exactly what I needed. Makes the jacket usable again and I’m relieved. Small thing, but it mattered.

I was just expecting a boring 'no, can't help' email. Instead Amber answered within minutes saying they'd send a zip pull for my wife's old gilet — and for free. That stopped me in my tracks. Then another message came asking what colour I wanted. No postage, no forms, nothing. It's the sort of small, thoughtful thing that shows someone actually cares. I laughed to my wife and told her to hang onto that jacket forever. Really, customer service like this feels rare now. If you're hesitating to ask for a part, do it. Be friendly, mention the problem, and maybe you'll get an Amber. I didn't expect to write a review, but I felt I should — small gestures like that matter, and it's nice to praise it when it's right.