DISCOUNTGLASSES - Overall Rating based on 11 reviews
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Order eyeglasses
So I was stoked to order these sweet new eyeglasses, right? But man, they took ages to arrive and when they finally did, they were all scratched! Got a replacement pair but would you believe it, those were scratched too! Like, can they not send out some glasses that aren't wrecked? They told me they ran out of the frames I wanted so I could pick a different color or wait even longer. Are you kidding me? I just wanted my glasses, not this whole ordeal! Ended up just cancelling because it was dragging on forever. What a major letdown, hey?
First purchase - Glasses
Oh my gosh, you won't believe the terrible experience I had with my first order from those guys! When my glasses arrived, they were all smashed up and they wouldn't even send me a return label. But when they did finally send out my replacement glasses, they arrived super fast, so at least I could send back the broken ones. BUT, the second order never even made it to me. They shipped it with some random company, and now it's missing! I asked them to give it one more day before sending out a new pair, but they just ignored me and my emails. How rude, right? So now I had to call my bank to get my money back, so frustrating. Why couldn't they just send a replacement with their postage insurance? It makes no sense. Definitely check out other options before you buy here! Like, seriously!
2 pairs of sunglasses
I just bought 2 pairs of sunglasses from this glasses company, and I gotta say, I was pleasantly surprised. The shipping was super fast, and the sunglasses seem to be really good quality. They got my prescription right, which is always a good thing when you're ordering online. <br><br>They do have some discounts available, but I wouldn't say this company is the cheapest option. But honestly, the quality is totally worth the price.
Steel frames purchase
I really love this website! I've been using it for a while and never had any problems. Everything is easy, from picking out the perfect frames to checking out. And the best thing is the big savings compared to a regular store.
New prescription glasses
I just got myself a fancy new pair of prescription glasses from this online shop, eh, and I gotta say, the customer service there is something else. The person I chatted with was super helpful and didn't mind walking me through the whole ordering thing. The prices are pretty sweet too, perfect for anyone wanting to score a deal on some new specs. Plus, their glasses replacement policy is a total game-changer - easy returns or swaps within a year of buying. Beauty, eh?
Two pairs of reading glasses
I recently ordered two pairs of reading glasses from this place, and gotta say, I was not impressed, eh. One of the pairs was way too strong, which was a big letdown. So, I decided to send them back and the return process was super easy, like, really straightforward. But then, when I tried to get a new pair, they didn't have the right strength for my wife. So, all I got was a quick refund. I guess I'll have to look somewhere else for glasses now. Thanks for nothing, eh.
Cool glasses for only $40
I just got the most awesome glasses ever! They have Hello Kitty frames and prescription lenses, all for just $40. On top of that, they came with a case, cloth, and cleaner. And can you believe it? The shipping was super quick, less than 4 days. I'm so stoked about my purchase. I would definitely buy from here again!
Affordable eyeglasses, frame broke after 5 months
I was really pumped to stumble upon some super nice and reasonably priced frames at DiscountGlasses. But, only 5 months in, my glasses unexpectedly bit the dust. I baby my specs so it was a major bummer. The deals are awesome, but they gotta step up their game on the quality front.
First order success
Customer service was just brutal, eh! I ordered a second pair of glasses and paid extra for fast shipping, but they never showed up. When I called to check, turns out they didn't pass some quality check and had to be made again. No word of explanation in an email or nothin'! I demanded a refund for the fast shipping, but they wouldn't budge. It was just a terrible experience all around, ya know?
Glasses order messed up
Oh my goodness, I can't believe it! I ordered my glasses and they were completely wrong! My prescription was all mixed up and they converted it wrong, it was so off. I sent them tons of emails asking them to fix it, but they didn't even reply until I demanded a refund. They finally gave me my money back, but I'm never going back to them!
Exceptional customer service experience
I had the best customer service experience with this company lately. They give you a whole year to guarantee your glasses, and they let you return them for free, which is pretty great compared to other companies. Their customer service is honestly top-notch, and their help after you buy is just amazing. I shot them an email about a problem with my frames, and they got back to me within an hour or two. They stuck to their guarantee and fixed the problem super quickly. I can't say enough good things about how great their service is.
Review with most votes
Exceptional customer service e
I had the best customer service experience with this company lately. They give you a whole year to guarantee your glasses, and they let you return them for free, which is pretty... Read onBy: Kip Lynch