Colorescience - Reviews and experiences

I first saw their matte and blush set on Instagram and bought it on a bit of a whim. The package arrived looking dodgy and I was ready to complain. The moment I knew I was satisfied came during a calm follow-up call — the rep arranged a quick replacement and sent a working return label. They fixed it without drama and even followed up a week later. I told a coworker about the turnaround. Not the cheapest, but honestly relieved.

a 20% off card arrived after the expiry date; I was told twice over text it was fine, then told twice it wasn’t. Asked for a supervisor (I had the text) and never heard back. Chat replies felt scripted and slow. So product: excellent, worth a nod. Customer service: not great. If they sorted their communications and guarantees, this would be a far easier purchase. Tip: expect to pay more but you may end up liking the product. I’d recommend it, but not without reservations.

nice texture, absorbs fast. Second impression: my skin broke out — small pimples across the forehead. That was annoying. I contacted customer service and the conversation felt curt, almost dismissive, and that added to the frustration. They didn't offer a clear solution. So the product performance and the handling of the issue is the problem here. I said as much in my messages to them, no real follow-up. I will keep some products, but I'll avoid that moisturizer. Totals: a mixed, not great experience.

don't order multiples at once and keep screenshots. It's annoying, felt a bit helpless, sigh.