Colorescience - Reviews and experiences

I was mid-move with a sore lower back and really needed the lumbar cushion ASAP, so I ordered three things and hoped for the best. Delivery actually showed up on time, which was a relief, but one piece was the wrong model. The concierge team in the US got back to me fast — seriously, their emails were prompt and polite — but then they kind of tossed the problem to their UK side and told me to use the returns page. That felt like shifting responsibility, and yeah, it was annoying having to arrange a return for something that wasn’t my fault. I mentioned a pickup (Royal Mail or similar) would’ve been ideal, but no offer like that came. Still, shout-out to the US concierge for being responsive; they tried to help within their limits. Overall I’m glad most of my order arrived and customer contact wasn’t radio silence, but the process to fix the mistake felt bureaucratic and could be much friendlier. A solid service that needs a better returns/delivery fix for hiccups — I’d use them again, just would double-check order details and be ready to follow up.

don't order multiples at once and keep screenshots. It's annoying, felt a bit helpless, sigh.