Brownells.com - Reviews and experiences

As a customer at Brownells.com, I have to say that I was pretty disappointed with their customer service. I ordered some gun parts and ended up waiting around with no updates on my order. The people on live chat weren't very helpful, so I had to give them a call for some assistance. Eventually, a nice young lady named Alexa was able to confirm that they had all the info they needed, but still took a while to actually process my order. All in all, I really wish I had checked out some reviews before ordering from them.

I'm really frustrated with Brownells! I totally agree with all those negative reviews. The positive ones seem fishy to me. When I finally talked to their customer service, all they said was that they were backed up. That's not a good enough reason! I think the only way to address this is by writing bad reviews, reaching out to the BBB, and maybe even contacting the Attorney General's office for assistance. They really need to step up their game!

Eh, so the time I spent dealin' with this company was honestly top-notch. Everythin' from orderin' to delivery went off without a hitch. The part I bought for my AR15 came in mint condition and quick enough. Brownells kept me in the loop with regular updates on my order status, shipping info, and delivery deets. Overall, I'm super happy with the service from this company and would definitely suggest 'em to anyone lookin' for firearms accessories, eh.

I'm really into guns and I bought two from an online store recently. But man, I was so disappointed with both of them. The first one, a popular model, had some screws messed up because of that red Loctite stuff from the manufacturer. The retailer's tech suggested heating up the slide to fix it, which would have probably made things worse. I was not happy with their unhelpful advice at all.

And then the second one, a fancy model with a Vortex optic, had a defective optic that the manufacturer said was no good. Even though it had a so-called forever warranty, the store wouldn't do anything about it because of the serial number. The person I talked to didn't offer any solutions like a replacement, repair, or credit. I felt so frustrated with their customer service. I spent a lot of money on these guns, so I expected better treatment.

Honestly, after this experience, I'm not sure I want to deal with this store again in the future.

I just bought a semi-automatic firearm from this website and the whole thing went really well! I got my order super quick and in perfect shape. The customer service reps were super friendly and helpful the whole time. The only small hiccup was that I ordered on a weekend and didn't get my order number by email until Monday.

As a customer who buys 'exotic' AR pieces from different suppliers, I was let down by the lack of respect and customer service at this online store. I live in The Netherlands and usually get my orders sent to a German gun shop since it's common for items not easily found here. When I asked about a specific magazine in stock at Brownells Switzerland, the German store's response was kinda rude when I wanted them to order it for me. They basically said "just one? Wait til our German store gets more," even though their site said no backorders. It made me feel unimportant as a customer, like my business didn't matter for a simple request of one item.