Brownells.com - Reviews and experiences

The way they handle inventory and shipping at this online store is really not great. I ordered a gun part that they said was in stock, but then I got an email saying it was backordered and might not come for 8 weeks. It was annoying how they didn't tell me that upfront, and just blamed it on the order sheet. And when I reached out to customer service to ask about the delay, they took forever to get back to me and just gave me a bunch of excuses about being too busy. It's just not right that they're so disorganized and don't care about good customer service, especially for a store that's supposed to be reputable.

I bought a bunch of stuff on a Friday night and I was pretty happy with how it all went down. Got the tracking number on Tuesday and the items were shipped out on Wednesday. I was pretty surprised when the package showed up in Seattle by Saturday. The shipping was quick, no complaints there. Everything I ordered was in the package and it was packed well, which was nice. I get it, Brownells probably had a lot of orders to deal with that week, so 2 to 3 days for shipping was totally fine by me. I went with the cheaper FedEx shipping option and they did a good job getting my package to me on time. Oh, and I used a $30.00 discount coupon on my order which made the whole shopping experience even better. Overall, I'm really happy with the quality of the products I received and the service from Brownells. I'd definitely buy from them again in the future. Thanks, Brownells, for the awesome reloading equipment at a great price.

I bought a tool kit from this website not long ago, and I gotta say, it was kind of a letdown. The site said it would be shipped out within two days through USPS Priority, but that didn't happen. It was aggravating not knowing what was going on with the shipping. I reached out to customer service a bunch of times, but they kept giving me different answers about when it would arrive. It's like their shipping process is a total mess - they first told me one date for delivery, then it got pushed back.

I just bought some stuff online, thinking I'd get that sweet free 2-day shipping with the edge program. But man, the delivery companies they use could not get it together and kept missing the mark, making my shipments late. Even after several calls trying to sort it out, the problem didn't get fixed. Turns out, you have to place orders over the phone to pick a carrier, but Brownells didn't make that too clear. All this really bummed me out and left me pretty annoyed with the service.