ALPAKA - Reviews and experiences

The backpack I got online looked pretty good, but geez, it took forever to arrive. It was like watching a snail crawl to my door. And to make it worse, there wasn't even a phone number to call and check on my order. And when I finally emailed them, it took them a whole 2 days just to reply. Slow as molasses, I tell ya. And on top of all that, I bought the backpack, and then bam, 5 days later it's on sale. I asked if they could hook me up with the sale price, but no dice. Greedy much?

I've bought a bunch of stuff from this company and for the most part, I'm happy with the quality. But there are a couple things I would tweak about a few of the items. The main downside for me is that it takes forever for my order to get to me. Like, I have to wait at least a week for them to even ship it out, which is super annoying. Other places I've shopped at can get my stuff to me in a week tops, so I don't get why this company takes so long. Still, I do like the stuff I get. I just wish they had more hook and loop parts in some of their products, and more patches and stickers for sale. Those are great for getting the word out about their brand, so it would be smart for them to offer more of those.

I ended up ordering from them twice. The items were just alright, not amazing but not terrible either. The second time I ordered, my package got lost. Luckily, they sent me a replacement and it did eventually arrive. They even included a coupon as an apology for the delay.

I gotta tell ya, the whole experience with buying a backpack from this company was a total disaster from beginning to end. Everything was just so confusing, and I ended up shelling out extra cash for faster shipping, only to get my package weeks later. And to top it off, I got hit with unexpected customs fees that I wasn't told about beforehand. The customer service was basically non-existent, with crazy long wait times for any kind of help. And then the delivery company they went with, DHL, lost my package and I had to run around trying to find it. Overall, the product I got was such a letdown, I'd give it a 3 out of 10. Honestly, do yourself a favor and stick with a more reliable brand like 5.11 or Maxpedition for all your bag needs.

Those orders took so long to ship! I mean, who has time to wait for their stuff to arrive after 5 days of ordering? Not me, that's for sure.