Travelex Insurance Services - Reviews and experiences

I was packing at 2 a.m., passport on the table and thinking this would be a five-minute task. I needed travel insurance because I’d had knee surgery a few weeks earlier and didn’t want to risk medical bills while away — so it mattered. It wasn’t smooth. I tried the online form a few times and kept getting kicked out, had to start over more than once. I rang customer support a couple of times, wait times were long and that was annoying. One rep actually fixed a glitch and helped me through, which made a difference, but nobody offered to place the order for me while they had me on the line. On my last attempt I got bumped again, started over, and before I hit Finish I checked my card and saw a pending charge. I called back and the rep confirmed a policy was already in place — that was the exact moment I relaxed. Relief, and yeah, a bit of quiet satisfaction that it finally worked. I was still wary about a possible duplicate charge, but I caught it before resubmitting. All in all bumpy, but I got covered for the trip and that’s what counted.