Seagate - Reviews and experiences

in the chaos the one moment I felt properly relieved was when the cloud finished syncing and our critical folders were there again. Support had us update firmware (did it, didn’t fix it), they wanted the unit returned, then closed the case, then reopened it asking for the drives and proof of shipping — which is just impractical for a working company. Anyway, that breathe-out moment when the files were restored is what made me feel satisfied, not the product or support. If you’re thinking of buying this: keep a good offsite backup, seriously. Don’t rely on one box. Also, if you contact support, be prepared for back-and-forth and weird requests. Glad we had the cloud — that’s the thing that actually saved us.

I spotted these Seagate drives when I was browsing an online shop — a coworker had actually mentioned them as a good deal, so I grabbed one 8TB unit in December to stash a big archive. Threw about 7.5TB on it, kept it inside my desktop like you would, no crazy abuse. Then, about a month in, it started clicking and died — data gone. When I pulled it (I tinker with hardware for work, so I know how to open a case), the plastic on the SATA connector snapped off. Supplier used that to refuse a return. So yeah, lost data and a few hundred bucks. Figured I’d try differently and bought two 20TB external drives with enclosures, put everything on one and mirrored to the other. Within days one of them made odd noises, so I made the mirror and stashed the backup away cold. The original didn’t see much use and still started failing by March. I’m bummed — they used to be the brand I trusted. Not flawless, but when they work the speed/space is great. Still, reliability is shaky, and I’d advise making extra copies elsewhere rather than trusting one set of Seagates.

pay extra and we'll swap it. Fine, except I'd already received it poorly packaged, so asking me to cover more felt wrong. They did offer one thing that surprised me — they waived the data recovery fee — but the catch was I had to send the drive back and wait while they copied my files onto a replacement they shipped later. After seeing how they packed the first unit, I wasn't comfortable sending irreplaceable stuff through them again. I reached out to a consumer agency to log the problem and then things got messy: the company marked the issue closed very quickly, which made me feel blocked from responding properly. We went back and forth a few times and the case ended up closed without resolution. Bottom line: the drive itself had potential, and some parts of support tried to help, but the shipping quality and the warranty dance left me disappointed.