TRASMED - Reviews and experiences

I was making my morning coffee when the email landed — three hours before my flight to Menorca. No phone call, no options, no "sorry", just a line saying you can request a refund. I use their app every day to keep tickets and itineraries in one place, so this felt sloppy. I phoned, half expecting a runaround; at first it was clumsy, they couldn't offer alternatives, but the rep finally sorted a full refund and threw in a small travel credit. Still annoying, but the refund hit my account quicker than I thought.

the shower didn’t work right and the bed was sagging. Feels like nobody bothered to follow up — no apology, no compensation, just radio silence.

Right in the middle of the crossing, I remember the exact second I relaxed — a young crew member showed up with a bottle of water and a tiny bowl for my dog, and I actually laughed out loud. We were heading from Barcelona to Palma because I had to get my little rescue to a specialist, so skipping the ferry wasn't an option. Booking said 'pet allowed' but not the cage, and at first the reception lady lost it and made me feel like a nuisance; I couldn't even use a washroom for a bit, which was stupid. Still, after some tense back-and-forth they let me keep him near the door, and other passengers offered snacks. Not perfect, and the staff can be blunt, but that small kindness — unexpected — made the trip bearable. Price was okay, not great. Would I use them again? Maybe, with extra patience.

I didn’t plan to write a review, I was just telling Jamie about the ferry after I got back from Valencia to Ibiza. At first I was ready to rage — nine-hour drive, long queue, they gave our cabin away and the bathroom wasn’t spotless — so not ideal. But the turning point was a slow, quiet moment on deck at dawn when the sea calmed and the sunrise hit the water; that’s when I knew I’d made the right call to stick it out. A manager eventually found us a better room, they offered a coffee on the house, and someone actually apologized (briefly). The ship creaked and vibrated more than I’d like, and the restaurant had odd hours, but the staff who did help were genuinely kind and practical. I even tipped a young crew member who went out of their way to lug our bags. Would I use them again? Yes — with lower expectations and earplugs, and the view from the deck was unreal. Worth trying if the price and schedule fit.

car queuing and boarding were organised and calm, no chaos. I’ve had worse experiences with other ferry companies, so it was a relief this time. Not perfect, but I’m glad it worked out and I’d do the crossing again. Prices were reasonable enough, not the cheapest but fair, and staff seemed helpful when asked for anything small.

30 when my original departure was 13:30. I assumed that was the boarding time and showed up early at 12:30. The people at the port told me the boarding time was 12:30, so I didn’t push it. Only later did we find out the ferry had actually left earlier and a whole bunch of people had missed it — again, no email, no text, nothing. I was travelling for a work event the next day, so that scramble to rebook flights and sort accommodation was a real headache. To give credit where it’s due, staff at the terminal tried to be helpful once the problem was obvious, but that doesn’t erase the stress or the extra costs. I reached out to the company a few times; their reply basically said they have up to a month to respond, which felt like being fobbed off. So my initial scepticism about reliability wasn’t calmed — it was confirmed — though the calm at the port and a last‑minute flight fix saved the day somewhat. I’m honest: I won’t rush back to book with them without clear confirmation next time, and I’d warn others to double-check everything if they can.

clearer announcements, working screens, or even a simple check by staff before doors close. I’d tell friends it’s doable — just make sure someone in your group keeps an eye on the departures board or ask a worker directly. Overall I’m left thinking TrasMed could do better; there’s potential here but the human touch is missing, and that’s what turned a straightforward trip into a headache.