Rakuten Marketing - Reviews and experiences

I was sipping coffee and checking the site when I noticed the offers were gone. One minute there were over 300 live deals on our account, the next the account was "terminated." We run a cashback site and depend on these networks — literally had customers and promos scheduled, so it hit the workflow hard. Their first reply blamed us for not answering the Network Quality Team. Fine, I tracked down the missed mail, answered the pretty simple questions about our traffic and promo methods, sent back details right away. Then they came back saying a single IP was generating multiple clicks and that kind of traffic isn't allowed. It turned out to be our server IP. We told them that, asked what they wanted us to do, asked for logs, more specifics. Silence since. No follow-up. The platform itself is convenient and has loads of advertisers — we've worked with Awin, CJ, Admitad, ShareASale for years and manage thousands of partnerships — so the tools feel familiar and useful. But the way support stopped responding felt abrupt and left us stuck. Not everything is broken — the UI and tracking seem fine — but customer communication needs real improvement. I wish they'd give clear steps or at least explain fully, instead of just closing accounts and vanishing.