Rakuten Marketing - Reviews and experiences

I hesitated when I first joined years ago because I’d heard stories about hold-ups and weird compliance stuff. For eight years it mostly worked fine, so I let those doubts slide. Turns out they were not totally unfounded.
Long story short: compliance told me my account was terminated because of a trademark conflict with my business name. Okay, fine — I changed the URL, migrated the site, updated everything the way they asked. After a few emails, though, they said I needed to open a brand new account instead. That made zero sense to me. If the site was the problem, why wait years? Why not say something earlier? And nobody in compliance ever signs their name, so you’re talking to this faceless team and it just gets passed back and forth with support. Support tells you to contact compliance. Compliance tells you to do things. The wheel keeps turning.
I earned that money the honest way — no hacks, no shady stuff — and watching links stop working and commissions disappear was rough. I don’t want to re-register and lose whatever credit and history I had. I get that rules exist, but a heads-up, a real person signing an email, or clearer steps would’ve helped a lot.
If you’re thinking of using them as a publisher, keep a backup plan: screenshots, invoices, and maybe don’t rely only on one network. I’m still a bit angry, but also tired; wish they handled it better. Anyway, hope this helps someone decide — and maybe they’ll fix their processes.