Rakuten Marketing - Reviews and experiences

I woke up one morning to find my investment account locked — total panic. I use that app for monthly bills and a chunk of my savings, so it was real stress. Original support went quiet, but then I found a recovery team who actually answered, guided me step by step and didn’t ask for fees up front. It wasn’t instant — a few nerve-wracking back-and-forths — but they recovered most of my money. Really relieved.

Halfway through signing up I hesitated — their terms felt vague, I remember thinking that clause was odd, but I pushed on because the commission looked worth it. A few weeks later they shut my account with a brief email and no clear reason. Support replied with basically the same notice and the live chat rep said flat out they don't have to explain and won't reopen it. I've done affiliate work for years and sure, problems happen, but the lack of transparency is what stings. If you sign up, keep copies of everything and be ready to walk away. I wanted this to work, there's still a tiny hope, but they could be a lot clearer.

I hesitated when I first joined years ago because I’d heard stories about hold-ups and weird compliance stuff. For eight years it mostly worked fine, so I let those doubts slide. Turns out they were not totally unfounded.
Long story short: compliance told me my account was terminated because of a trademark conflict with my business name. Okay, fine — I changed the URL, migrated the site, updated everything the way they asked. After a few emails, though, they said I needed to open a brand new account instead. That made zero sense to me. If the site was the problem, why wait years? Why not say something earlier? And nobody in compliance ever signs their name, so you’re talking to this faceless team and it just gets passed back and forth with support. Support tells you to contact compliance. Compliance tells you to do things. The wheel keeps turning.
I earned that money the honest way — no hacks, no shady stuff — and watching links stop working and commissions disappear was rough. I don’t want to re-register and lose whatever credit and history I had. I get that rules exist, but a heads-up, a real person signing an email, or clearer steps would’ve helped a lot.
If you’re thinking of using them as a publisher, keep a backup plan: screenshots, invoices, and maybe don’t rely only on one network. I’m still a bit angry, but also tired; wish they handled it better. Anyway, hope this helps someone decide — and maybe they’ll fix their processes.