Undersun Fitness - Reviews and experiences

I purchased the TA2 Build program on March 15, 2024. I used it for a few weeks, but h ad to stop due to neck issues. The price was $59.95 for 1 year access. To my surprise, I was billed again for the same program on March 15, 2025. No where on the website does it say anything about this being a recurring purchase unless you cancel. I have contacted customer service twice requesting a refund, and no response either time.

Very disappointing. I guess I'm "stuck" for this year, but I made sure to cancel the subscription so that doesn't happen again. It's just sneaky the way the company set that up.

I got the TA2 "Build" package from this company, which comes with access to course videos and a full set of resistance bands. Unfortunately, after only using it for 4 weeks, the Medium band snapped and the Heavy band started to tear. I contacted customer support for help since the website talks about a "Lifetime Warranty" on the bands. In the beginning, I talked to "Chase" from customer support who previously helped me with an ordering mistake. However, after filling out a warranty form for international customers and sending pictures of the damaged bands, I never got a new set. Even though I sent numerous follow-up emails, I never received a response. It's disappointing to see a company ignore their customers after they make a purchase, especially when the product itself is good quality and the owner appears to be sincere. Sadly, it looks like the company's values are questionable and they don't take care of their customers.

I'm pretty upset about my resistance bands I bought from that fitness company. They broke after just one month, can you believe it? So, I reached out to customer service, hoping for a refund. But nope, they said I had to apply for replacements using a warranty form. Fair enough, I thought, until I tried to enter my order number and got nowhere. Then I tried to follow up with the Undersun team, but it's been crickets for the last 5 days. Ain't that great? I shelled out more than $100 for those bands, and now I can't even finish the program I paid for. Feels like a total scam. And get this, I gave them a one-star review, but they only put up 3 stars and above on their website. So much for honesty, eh? Just a heads up for anyone else, stay away from that company, they're no good.

My resistance bands broke after only using them lightly for a few months. I contacted customer service and only got one response from "Chase". I filled out their warranty form and got an automated email, but I haven't heard back after trying to contact them through email, phone, and their website for over a month. I was thinking of buying more stuff from them, but not anymore. If they actually reply and send me a new band, maybe I'll change my mind.