Tire Rack - Reviews and experiences

I remember sitting in my car, kind of frustrated, and then the moment hit — the rep actually walked me through the warranty, admitted the earlier mix-up, and set up the pre-authorized claim right then. That’s when I relaxed and knew it was handled. I’ve had worse runarounds at other shops, so that mattered. Not flashy, just clear steps and follow-through. Still not perfect, but I’d give them another shot based on that fix. Price seemed fair and the pickup was on time, which I appreciated a lot.

Halfway down the block I remembered the truck and my keys were still at the shop — great start. A coworker had actually tipped me off about this place, said they were fast, so me and my wife cut dinner short and drove back. Then the texts and calls started, non-stop, which was annoying, and the assistant manager sat around an hour waiting for us to show up. After we paid it took another 45 minutes for the install. Weird process — seemed like they could've mounted the tires and let us sort payment when we returned. On the plus side, once they got to it the tech did a clean job; the ride feels smooth and solid. Annoying experience but the actual work held up.

product failed, support/process is frustrating and impersonal, and I doubt I'll order from them again.