Tire Rack - Reviews and experiences

product failed, support/process is frustrating and impersonal, and I doubt I'll order from them again.

Oddly enough, the first few weeks were fine — quiet ride, seemed like a solid buy. We ordered four tires from Tire Rack for my wife’s car earlier this year and at first I was actually relieved. Then one of the tires blew in under two months. We called Tire Rack, they told us to replace it and they would refund the purchase price. That sounded reasonable, so we got a replacement and sent in the receipt. What arrived was a cheque for the cost of the new tyre, which was lower than what we originally paid, and nothing toward the installation. So they effectively shorted us on the part and didn’t cover labour. I’m glad they did send something at least, but it’s frustrating and feels like they washed their hands of the rest. Not the service I expected, especially after only a couple of months.

thankful I noticed, annoyed at their response. Consider this a heads-up — double-check your receipts and watch for strange addresses.