Primal

Primal - Reviews and experiences

Average rating
8.6 /10
Based on 11 reviews
Nov 2023-Apr 2024
Star distribution
51x
48x
32x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (11)

Dissatisfied with customer service

Service

I had a bad experience with customer service recently. I contacted them about a problem with my order and asked for a refund, but they said it would take two whole months to even start processing it. Their lack of urgency and communication made me feel frustrated and let down. It was one of the worst customer service experiences I've ever had with a company.

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About Primal

Primal is a company that specializes in the design and manufacturing of high-quality cycling apparel and accessories. Founded in Denver, Colorado, the company focuses on producing garments that enhance performance, comfort, and style for cyclists of all levels, from amateur enthusiasts to professional athletes. Primal places a strong emphasis on using sustainable materials and processes, showing a commitment to environmental responsibility. The company also actively supports various charitable causes and cycling advocacy groups, integrating community engagement and support into its business model. Over the years, Primal has established itself as a reputable brand within the cycling community, known for its innovative designs, quality products, and dedication to the cycling culture and sustainability.

Contact Information

🌐 primalwear.com

Last update: November 29, 2024

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