Pelican - Reviews and experiences

I had this strobe light that I used all the time, but then it just stopped working on me. So I reached out to this lady named Samantha and she was so helpful, she got me a new one. Huge thanks to her!

These cases are top-notch quality and really sturdy, eh! We got a bunch for my dad's job and those bad boys have been through the ringer, but they've held up like absolute champs. However, when we attempted to get a broken latch fixed, it was like banging our heads against a brick wall. We filled out forms, made calls, sent emails, and still heard zilch back. It's beyond frustrating when you drop some serious cash on an item and can't even snag a simple part to fix it, you know? Now we're stuck with a bunch of cases just collecting dust, which is a major bummer.

I had this one time where I wanted a specific color but it was sold out when I first ordered it. The next day, it magically became available. But when I called to switch my order to that color, they told me it couldn't be done because it was inconvenient. I was pretty bummed out because I was hoping for better customer service.

So I got this thing and everything seemed fine until it all went sideways. I had a problem with my order but they didn't give a darn. Not cool at all! I'm really bummed out about how they handled it, especially considering I'm in the military.

I got a shield for my 13 Pro holster at this store, and honestly, the whole experience was super disappointing. Ordering it was easy, but things went downhill when I needed to use the warranty. The staff straight up accused me of lying and stealing when I tried to make a claim for a broken holster clip. They said my receipt wasn't legit because I didn't buy the product right from their store, even though I got it from an authorized retailer. This kind of treatment from customer service is totally not cool and left me feeling so annoyed and disrespected.