Parts Geek - Reviews and experiences

I tried to give them another shot and that turned out to be a mistake. I ordered what I thought was the right part based on my vehicle info, but they shipped the wrong item — twice in six months, so yes, I'm a bit fed up. The weird part was that after a bunch of back-and-forth they did eventually send the correct piece, and it arrived quicker than I expected. That surprised me, actually. Still, the whole return process was a mess: I had to pay to send the wrong part back, then a restocking fee, and now the return is “damaged” so I’m not getting all my money back. I packed it in the exact same envelope they used — so yeah, that feels shady.
Customer service was the worst bit. Not rude exactly, but defensive and slow to admit mistakes. They made it hard, which is exactly what you don’t want when something goes wrong. If you choose to order, double-check that your model year doesn't have multiple options; the website wasn’t clear about that. My advice: consider your local big auto parts stores if you want something hassle-free, or at least take pictures at every step and insist on proof if they claim damage. I’ll be sticking to in-person from now on.