LUMIN - Reviews and experiences

I was pretty ticked off at first when my subscription order got sent back because the address was all messed up. But, let me tell you, the support team totally turned things around for me. I reached out to them about the issue and was blown away by how quick they got back to me. Not only did they send me a replacement order right away at no extra cost, but they also fixed up my address and changed my subscription date without any hassle. Big props to Kamila G. for her awesome customer service. This whole experience really boosted my trust in the company and made me feel like I'm in good hands with them.

I had this frustrating situation happen with an online subscription renewal. My stuff got sent back to the sender for no reason and I didn't even know until three weeks later. I thought I was out of luck, but the customer service team really came through for me. They were quick to respond, super helpful, and really committed to fixing things. They not only helped me update my address without any issues, but also adjusted the timing of my regular deliveries. Huge shoutout to the customer care team for being so helpful and saving me from a total mess.

The folks who work there are really nice and always ready to lend a hand. If you run into any issues, they'll make sure to fix everything up and leave you feeling really pleased!