Jamesmichelle - Reviews and experiences

I first saw these on Instagram, a friend shared the post and I ordered two necklaces. They look fine from a distance. Up close the plating is thin and the clasps feel cheap. I contacted them the day the box arrived and printed a return label right away. Then I got an email saying no refunds, only store credit. That was the main problem for me. I told them I wouldn’t buy again based on the workmanship, but they insisted their policy — which you have to click through multiple menus to find, four steps at least — says no refunds. They called it “transparent,” which felt off. Still, the pieces are wearable and light, so if you want something inexpensive for occasional use they do the job. Just know you’re basically stuck with store credit if you’re unhappy. I passed the link to a coworker so she’d be warned. Not perfect, but predictable once you know the policy.

nicely packaged and looked even better in person. Honestly surprised the finish hasn't faded, clasps still smooth, no rash. A tiny scratch once, but mostly they still look new.

I asked for a full refund, they confirmed receipt, then gave me store credit. No real people, just AI replies that repeated the same lines. I waited five days, finally got a response saying they don’t do refunds. My frustration hit peak levels, so I called my bank and they reversed the charge — that’s the exact moment I relaxed. Delivery arrived on time and the item seemed fine, which only made it more annoying. Kinda grateful it ended without losing the money.

it arrived huge. Fair enough, exchanges exist, right? Except they charge a $6 handling fee and expect returns within two days — over a weekend — and "free returns" turned into a $16 rush shipping cost on my end. The necklace is nice, no doubt, but the whole return policy and timeline soured it. Won't be ordering from them again; learned my lesson the expensive way.

mostly automated replies, no phone number, hard to reach a human. I've had better returns with other shops, and frankly expect clearer policies. It's not total garbage — product worked — but the customer side is frustrating and unreliable. Would not use again.

I bought this little cross because I wanted something simple to wear every day — had a rough move and needed something that felt normal, you know? When it arrived it felt cheap, light as a feather and the clasp was fiddly, so I packed it back up. Returning it through their site was a pain, I even paid to send it back. They eventually offered a credit, which I'm glad about, but ended up sending the same item again? Bit frustrating. Glad it wasn’t worse, but overall the feel and the return hassle left me underwhelmed.