Hat Club Reviews
Reviews (3)
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Recent cap purchase
I was pretty bummed about my recent purchase from Hat Club. The cap I got had a crooked visor, which seems like a quality control problem. I've tried contacting customer service a few times but haven't gotten a good solution yet. They just don't seem to get that there's a problem and won't give me a new one. The fact that I'll have to pay for international shipping and might even get hit with a restocking fee for a defective item is really annoying. Overall, it's been a pretty frustrating and disappointing experience.
Hat purchase
My recent experience ordering from the Canadian Hat Store was a letdown. The hat I got was dirty underneath and had shoddy stitching, which was not what I was hoping for after shelling out extra for a good quality item. When I tried to swap it online, they only offered me a refund minus the return shipping charge, which didn't seem right considering the state of the hat. So, I shot an email to their customer service team to voice my frustrations. Their quick response stated that the hat was not considered defective. They asked me to send it back for a "specialist" to check, but warned that if it wasn't found defective, I'd still have to pay for the return shipping. This rigid return policy and lack of handling my concerns properly left me feeling annoyed and unappreciated as a customer. For what I paid, I expected a perfect product and the chance to switch it if it wasn't up to snuff. This whole ordeal made me feel like just another faceless customer, rather than a valued one.
Overpriced cap
I was super bummed about the cap I got from this store. The material was total garbage and the stitching looked like some beginner did it. The labels were dodgy too, making me question if the cap was even legit. Definitely not worth what I paid for it.
