First Tactical - Reviews and experiences

I recently bought the Defender pants from this company because I needed some tough clothes for my upcoming Forestry service trip. I was pretty impressed with the quality and how well they were made. But when it came to dealing with the company's customer service and how they delivered my order, I wasn't too thrilled. Ordering was easy, but I had trouble with tracking info and my order took a while to arrive. When I needed to swap the pants for a different size, it took way too long to get the new pair, and the company didn't keep me updated on what was going on. All this lack of communication and slow exchanges made me think twice about shopping with them again. I mean, as someone who needs reliable gear for important outdoor work, I was hoping for better service from a company that's all about law enforcement and firefighting. I really hope they step up their game when it comes to customer service and getting orders out on time.

I bought a shirt from that store and it took them more than 2 weeks to actually ship it out. Their customer service was really bad and they didn't even bother letting me know that they were changing locations - like seriously, terrible communication skills. If you want your stuff quickly, I'd recommend checking out a different place for sure.

My first experience was kind of annoying, eh. I sat around for over a week waiting for my order to be shipped and didn't hear a peep from the company even though I asked them about it. I was starting to wonder if the website was legit and didn't feel very confident. Luckily, the company finally reached out and told me they had sent my order. I think they should work on their communication, like sending automatic emails with tracking info for shipments. The product is decent, but the whole experience made me hesitant to order from them again, eh.