Farnell - Reviews and experiences

they didn’t. The odd thing: when the box finally arrived the rails and motors felt surprisingly solid, smooth and well-made, so the product itself is decent. Communication and delivery? Not good.

Right in the middle of a hectic afternoon I suddenly laughed out loud — after two weeks of silence on an order I'd started to worry about, someone actually rang me back and fixed it. I had been pacing, checking tracking, thinking I’d need to find another supplier, but the rep listened, checked the system properly, found the hold-up and apologised. They moved my items to express, confirmed everything, and a few days later the package showed up in perfect shape. Yeah, the website and initial contact could've been smoother and I’d had worse runs with other companies before, so I was braced for trouble, but this time it turned out really well. It’s that moment when you go from annoyed to genuinely thankful — I left a bit of a smile on my face. I’m happy I stuck with them and will order again, hoping they keep this level of care.

their prices are higher than other places I check, and the shipping promised "next day" but it never showed. They take forever to ship, even if you click the cutoff time — or at least that's been my experience. Worse, they use UPS and parcels seem to vanish, show up days or weeks later, or not at all. I asked about using a UPS Access Point so I could pick it up on my way home and got some vague "security concerns" answer. So wait — you won't let UPS hold it for me because you don't trust them, yet you keep shipping with them? It was that moment — when they shrugged off helping and gave no alternatives — that I knew I wouldn't bother again. Good stock, sure, but between the price and the delivery nonsense, it's an easy no for me.