Capucinne - Reviews and experiences

solid, not flashy, exactly what I'd hoped. I asked for small adjustments and the seller actually did them, which eased my doubts. Still watching how they age, but so far I'm a repeat customer, quietly pleased.

Halfway through unboxing I paused — the ring matched the sketch better than I hoped. It feels light on my finger, edges are smooth, and the finish catches light in a subtle way. I started wearing it right away for a few days to see how it held up and it was comfy, no poking or shifting. The team answered quickly when I had questions; a surprise delivery fee annoyed me, but overall satisfied.

I really like how the necklace looks and it’s solid — feels like good quality, and I wear it most days with a sweater or layered with other chains. That said, I ordered the 'big and small' infinity design shown in the photos and what arrived was two identical loops. Kinda bummed — if I’d wanted identical loops I could’ve grabbed something cheaper. Maybe my order got switched or the pictures are misleading. Works fine, just not what I expected.

Standing in the showroom, I remember worrying that I’d never find the right ring — I'd been searching since January and other shops felt rushed or vague. I almost walked away a few times, but Vida and the Capuccine team patiently showed me options, explained custom choices and costs, and answered the tiny, dumb questions I had. The pre-order process was clear, there were a couple small delays but they kept me posted, and delivery day was smooth. I left feeling relieved and actually excited. If you've been hesitant like I was, they'd calm that down, for sure.

I wasn’t expecting to write a review, but after the whole experience I figured it’s worth sharing — mostly because the delivery and customer service were better than a lot of places I’ve tried. I got the ring for my partner and, honestly, finding something that hit the right balance between simple and interesting felt harder than it should have been. We didn’t want a huge flashy stone, just a tiny salt-and-pepper look, dainty band, something that felt unique without being over the top. I checked a bunch of shops, tried the loose-stone-then-set route and that went nowhere — the settings I liked were either out of my price comfort zone or just not right. Then I found Capuccine on a Pinterest board and decided to go for it after a bit more digging.

I almost didn't trust it at first — the website looks slick and prices didn't scream cheap, so I braced for the usual hassle. I ordered a customised ring and, yeah, I messed up a couple of choices so the first one wasn't what I pictured. The metal and finish feel really nice though, comfy on my finger and has a good weight to it. Vida and the team were patient, suggested sensible fixes, sent it back and forth, tweaked sizing and finish until it matched what I wanted and didn't charge extra. Minor delays, but no big deal. Been burned by other jewellers before, so this was a relief.