Brookwood Medical - Reviews and experiences

Tiny scratch, used day one, actually pleased

Friend tipped me; skeptical at first, individually wrapped, okay but bulky

Saw it on the porch, told my friend, satisfied.

Pretty pleased overall — ordered Tuesday, arrived Thursday, slight packaging wrinkle.

Needed it for my bad back during move; box dented, service fixed fast.

Hesitant at first — friend spotted them on Instagram, doubts mostly gone.

Started using it yesterday — cautious at first, delivery was quick and service stellar.

I hesitated buying black masks; figured they'd fade, but they're solid, fit well, unlike one cheaper brand.

I hesitated before buying, used it on my commute — fit surprised me, grey looked blotchy but comfy at first

Bought during a move, paid extra for fast shipping; charged early, delayed, then solid

Saw them on a friend's post, ordered skeptical — slightly different, decent quality, warming up.

Bought it last week, delivery was slow but customer service answered quickly — tried the mask same day, felt odd first, now pleased.

Pretty happy overall, but not perfect. Needed masks for daily commute and allergies; lavender look felt bit silly but relieved.

Honestly, fine for quick errands but not medical-grade — spotted them on Instagram, told a friend, glad I tried them though and they're comfortable enough.

Saw them at work — a colleague suggested them. Was skeptical at first. They fit nicely, feel sturdy and breathable for hours.

Tried these the first week of school at drop-off; kid actually chose one. Comfy fit, cute prints, hardly a fuss — relief, honestly.

Got the masks fast. I didn't read every line and assumed 'medical' because of the seller's name. The box loudly says not medical — weird, but I was oddly relieved to know exactly what I bought. Had worse runs before.

I opened it when it arrived and noticed one vent filter missing, so I couldn’t use the mask that day. I emailed support and heard nothing, annoying. Ended up paying ten bucks to buy small filters and I’m waiting. The mask itself feels sturdy and should do the job, not flawless though.

I ordered a support pillow because my lower back was acting up during a move, paid July 3 $59. It never shipped and I got no calls — emails go unanswered. Annoying. I'm disputing with my card, but Chase was quick to start the claim.

I opened the box because my partner is immunocompromised and we needed extra protection for transit. The masks looked fine in photos but none had the GB2626-2019 stamp — which is worrying, obviously. I called customer support and after some back-and-forth they refunded me, though the rep basically said they didn’t want to 'waste time arguing' — felt dismissive. So yeah, refund was okay, but selling unmarked gear is risky. I won’t order from them again, and would warn others to check labels — it's not worth the gamble.