BELLAMI Hair - Reviews and experiences

don’t count on this being a smooth purchase — I ordered during a sale and it fell apart. I first saw their ads on Instagram and a friend had actually recommended them, so I figured I’d give it another go. I ordered a 22-inch jet black set (the 340 g option listed on their site), picked two-day expedited shipping and paid around $400 CAD in total. I’ve bought from them before with no major quality surprises, only slow shipping sometimes, so I wasn’t expecting chaos.
But the order should have shipped same day (I placed it in the morning), and three days later no tracking, no update. I reached out and learned they hadn’t even processed my order and — surprise — the item was suddenly out of stock, even though it’d been live on the site when I ordered. Their explanation was basically: it’ll take about a month to restock. They offered two “solutions”: a refund or an exchange at the price I’d paid. I told them I’d bought during a sale and wanted other 22-inch options; their reply was, basically, there’s nothing else at that sale price, so we’ll refund you. Great, except I still haven’t seen the refund after six days. Also, two days after I contacted them, the exact item came back in stock. Odd timing.
I get that inventory happens, but it’s the handling and communication that bugs me — they made me chase them, then offered only options that weren’t realistic, and the refund is slow. Emotionally? Frustrating and a bit dismissive (felt like I was just another ticket). I like their products when they arrive, but right now I wouldn’t risk this for an event or a deadline. If you’re just browsing, fine. If you need reliable timing or decent customer service, look elsewhere.