Batteries Plus Bulbs - Reviews and experiences

the battery read “below 10 volts.” To me that’s backwards — low voltage is the symptom, not a disqualifier. A battery that can’t hold charge is failing, full stop. They even left it on a charger for 24 hours, showed me the raised voltage, and tried to hand it back as if the problem was solved. But a temporarily charged cell that dies again after normal use is still defective. I asked if customers are expected to carry a voltmeter and prove the battery’s condition before bringing it in; nobody mentioned that when I bought it, and it feels like they invented a rule to avoid honouring the warranty. What made it worse: one employee essentially admitted corporate would have accepted the claim, which suggests the issue was this location’s handling, not company policy. So I left the battery with them and took the case to corporate directly. My advice to others: keep receipts, be ready to escalate, and don’t let a voltage-reading dodge be the end of it. I’m frustrated — not furious, but definitely disappointed that a basic warranty process turned into extra hassle. A clearer, consistent diagnostic procedure and better training at store level would have fixed this quickly.