Bassol Optic - Reviews and experiences

Halfway through waiting I kept refreshing the order page — I’d actually seen this on a buddy’s Instagram and my coworker even asked if they'd ship to Toronto. I ordered Feb 9 and the site said in stock, then a week later an email said "out of stock" and they went quiet. I sent a few follow-ups. The package eventually arrived and works okay, but the customer service and delivery were a real hassle.

I actually spotted these in a friend's photo and figured I'd try them. They arrived in about two weeks, lenses look sharp and the frames feel light, but they're a bit too wide for me — keep sliding down and the temple tips are loose. I emailed and used the site chat a few times over three days about a return or exchange but got no reply, which kind of kills the vibe, eh.

I was on the fence before I hit buy — felt risky from the vague product page and past dealings with slow suppliers. After confirming my order I waited, and seven days later got a message saying the item wasn't available and would need to be produced. They asked if I wanted to wait an undefined time or swap; I replied but heard nothing back, and my follow-up emails to customer service went unanswered. That silence turned my worry into distrust. I've had better communication elsewhere, so I'm not confident I'll see my order or my money again.

check the bottom of your order confirmation). They were slow to dispatch but once on the way, delivery was quick enough and they arrived within the promised window. Would probably order again.