Booking Reviews
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Mistake with booking
This is the second time I've screwed up my booking and I was supposed to be on vacation today, eh! I called customer service and talked to this guy named Joe who was super chill. He put me on hold while he fixed everything with the hotel for me, and I didn't have to pay any extra money. Joe, you're the best, eh! My stress levels went back to normal, thanks to you!
Cancelled Booking Dispute
I had a really crappy experience with my booking getting cancelled, and then I saw that the place was up for rent again but at a higher price. They tried to tell me that I had cancelled it myself, but I know for sure I was fast asleep at 2am. I was super suspicious but felt like I had no choice 'cause the company said they couldn't do anything since I paid the host directly.
Flight booking issue
I was totally shocked by the terrible customer service I got when I had an issue with my flight reservation. The booking reference they gave me was wrong, so I couldn't check if my flight was confirmed, do online check-in, or make any changes. Even though they were the ones who booked my flight, they wouldn't help me fix the problem. That kind of service is just not okay, especially since I travel a lot. I definitely won't be using this company again, and I recommend others to book directly to avoid the same problems.
Flight tickets to China
So I was looking for a cheap flight to China and came across this website that looked really promising. The flight was advertised as only £449.99 for a round trip, which was such a great deal! I went through all the booking process, picked out my seats, used my credit card to pay, and then BOOM! Out of nowhere, the price jumped up to £890! Seriously, what a bummer. They should have been upfront with the real price right from the start, not spring it on me last minute like that. So frustrating!
Free cancellation hotel booking
I recently booked a hotel on this site that had a free cancellation option. It was too bad, but I ended up needing to cancel within that free period. Even though I gave them all the paperwork they asked for, Booking.com kept on bugging me for bank statements over and over for months. They ended up refunding the money into their own wallet system, only to take it back later. They kept sending me the same emails asking for the same documents, which was really annoying and baffling. Eventually, they wiped all traces of the booking and stopped replying to my messages.
Online booking experience
I can't believe how bold this company is, they won't take any responsibility for reservation issues. They just tell you to contact the property yourself if anything goes wrong. What's the point of using their services if they won't help you at all? Save yourself the trouble and book directly with the properties.
Caravan booking
I booked a caravan for a weekend getaway not too long ago using a booking platform. My excitement turned into disappointment when I got a cancellation notification from the platform last minute, the day before my trip. I got in touch with the owner and learned that they had actually informed the platform days earlier, but I was left in the dark until the last minute. I eventually found another place to stay, but the whole ordeal was super inconvenient and stressful. To make matters worse, when I reached out to the platform about their promise to cover the price difference for the new booking, they started making excuses and trying to back out of their word. The whole situation really rubbed me the wrong way and I won't be using their services again.
Travel insurance purchase
I recently bought some travel insurance from this website that only gives you one company to choose from. Super annoying, eh, because the company they were promoting didn't even have any contact info and their website was all confusing. I was left wondering why Booking would even team up with them when they don't seem to care about helping out us customers. Booking.com should really up their game and give people more choices and sort out these problems right away, for sure.
Partner account issue
Sorry, eh? My partner account got blocked outta nowhere and I've been tryna get it fixed up, but those customer service folks are a real pain, eh? They've been no help at all, just makin' me wait on the phone forever with nothing to show for it. Feels like they're avoidin' me on purpose. I've asked tons of times to have all my info and email account taken off their website, but I'm still stuck waitin'. I'm so fed up with this company, wouldn't suggest 'em to anyone, eh.
Accommodation Deposit
Last year, I put down a deposit for a place to stay, but the host never gave me my money back. I called customer service so many times and let me tell you, they were completely useless! I even had to send them letters threatening to sue, but I never heard back. Just awful!
Booking communication inefficiency
My experience trying to fix problems with my booking was so frustrating because of how bad the communication was. I sent so many emails but nothing got fixed. It was a huge waste of time and energy.
Overnight stay at problematic accommodation
My fam and I went through a scary situation at the place we stayed in Zagreb. Late at night, some random person got into my sister's room by using the reception code. Even though it was really upsetting, neither the hotel nor the booking site apologized or helped us out. This whole thing has made me super unsure about using this service again. I can't honestly suggest it to anyone else.
Review with most votes
Accommodation mix-up
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