All reviews of Schuyler Spencer
Review about: Booking
Free cancellation hotel booking
I recently booked a hotel on this site that had a free cancellation option. It was too bad, but I ended up needing to cancel within that free period. Even though I gave them all the paperwork they asked for, Booking.com kept on bugging me for bank statements over and over for months. They ended up refunding the money into their own wallet system, only to take it back later. They kept sending me the same emails asking for the same documents, which was really annoying and baffling. Eventually, they wiped all traces of the booking and stopped replying to my messages.